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Xplor – Webcast – Preparing Your Business for the Unexpected-Productivity in Times of Change
June 24 @ 10:00 am - 11:00 am
The current COVID-19 pandemic has all made us pause and think about our ability to quickly respond to crisis. Many of us have been forced to be reactive. An agile customer communications environment will empower you to adapt quickly to the everchanging requirements of a crisis or an opportunity. Preparation is key, allowing you the flexibility to execute and deliver clear, accurate, rapid communications. During this session, we will discuss ways to prepare for the next challenge, crisis, or obstacle by implementing the plan you wish you had instead of the plan you thought you needed.
Presenters: Andy Feest – Director, Strategic Communications and Kyle Wilmarth – Design Specialist About the Presenters: Andy had been with NEPS for almost 5 years. He is an electronic document veteran having worked in this industry in various capacities for 30 years. This experience includes the humble start on the print room floor in operations, to Xerox Forms design, to the emergence of fully dynamic variable driven designs for high-volume print, and most recently to the e-delivery, omni-channel and self-service customer commutations platform suites. Moving to the USA in 2001 from the UK, Andy 10+ years in multiple roles with Exstream Software (HP Exstream) before moving to the North East and fulfilling a goal of living in New England. Kyle is a motivated creative designer with strong technical expertise and has been designing communications with NEPS for the last 10 years. Working primarily with the Clear Communications Practice, Kyle’s passion to develop and deliver positive customer experiences in all media channels is rooted in user experience design.