Expanding Services – Adding Value with Accessible Documents to Your Clients – Dennis Quon – Crawford Technologies
November 4 @ 11:00 am - 12:00 pm
Wednesday Nov 4th
Time: 11:00 am – 12 noon PST
Cost: Members: $0
Future Members: $35
Expanding Services – Adding Value with Accessible Documents to Your Clients
Looking to add more value and services to preserve your client stickiness? Accessible documents may be the way to go from a consultative approach. As of June 2019, the Canadian Federal
Government enacted the Accessible Canada Act (ACA) and recently the Province of BC has proposed its Framework for Accessibility Legislation which was followed up in February 2020 with the Summary Report Accessibility Legislation Consultation. Accessible document and website requirements are in law Federally and soon to be provincially.
With Covid-19, accessible documents are even more paramount for digital and physical delivery. Reduced face-to-face and interactions have lead those that are blind, partially sighted or those having cognitive disabilities to stay in place and shelter while still need to consume web, PDF and alternate format content. There has been a marked increase in demand for accessible digital and physical content.
In this upcoming webinar, we’ll discuss how to provide these value add services, the legal and the positioning to increase your client relationships while also giving your clients a ways and means to build out their market share by marketing to individuals that traditionally have been left behind. We’ll look at ways to provide this service and integrate it into your print services provider sales solutions.
Dennis Quon, Director of Document Accessibility Solutions at Crawford Technologies
Dennis Quon, EDP, leads the Document Accessibility Services business at Crawford Technologies’ business providing automated transcription, remediation and service bureau accessible document solutions to the visually and cognitively challenged. Dennis has over 30 years of experience in the electronic document industry and started his role in accessibility in 80’s during his University days and has been doing document accessibility for the past 7 years with Crawford Technologies. Dennis has worked in executive roles in large PSPs, as well as the Canadian Federal Government and at Xerox Canada.
Crawford Technologies is an award-winning, global provider of software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications.